Please have a look through our comprehensive FAQ section, if you have questions that have not been answered here please contact us here

Is there a minimum length of stay?

We accommodate guests for all lengths of stay, whether short term or long term. For serviced accommodation the minimum stay is 3 nights.  

What does a typical apartment look like?

All our apartments vary, not only depending on the number of bedrooms, but decor and layout, and furnishings that complement the layout of the apartment. We are happy to provide you with property particulars of individual apartments.  Alternatively, we would be happy to send you pictures, or for you to view these in person.

What facilities are available in the apartment

Facilities may vary depending on the type of apartment you opt for. But generally all our apartments come with:

  • Parking
  • Bath
  • Bathroom amenities (free toiletries)
  • Desk
  • Dishwasher
  • Electric Kettle
  • Ensuite
  • Fans
  • Flat Screen TV
  • Free washing powder
  • Free Wifi
  • Full kitchen
  • Hairdryer
  • Iron & ironing board
  • Kitchenware
  • Microwave
  • Oven
  • Private Bathroom
  • Refrigerator – full size
  • Satellite / Cable
  • Separate shower & bath
  • Shower
  • Shower over bath
  • Stove
  • Tea/Coffee Making
  • Toaster
  • Under-floor heating
  • Utensils
  • cups and plates provided
  • Vanity Basin & Mirror
  • Washing machine

What is included in the cost?

Depending on the service you opt for, our rates include the apartment, utilities, internet and housekeeping service to ensure your stay is comfortable and relaxing. Each apartment comes standard with a complete furnishing package, cookware, dishes, utensils and linens. Additional furniture and/or accessories maybe provided for an additional cost.

How many people/ children can stay in one apartment?

Guests are limited to the number of beds available this depends on the size of the apartment and the amount of beds required/requested.  We do not permit anyone to sleep on the floor or sofa.  Depending on the size of the apartment an additional fold out bed can be arranged as well as travel cots, additional charges do apply.

Do you provide disabled facilities?

Our apartments do not provide complete disabled facilities however if you contact us we can discuss your requirements to see if our apartments are suitable. There are lifts to all floors in all of our apartment buildings.

Can I start my stay on any day of the week?

Yes, subject to availability you can check in any day of the week.

What do I need to bring?

We always recommend adapters, chargers etc. Most of our TV’s have an HDMI cable input however please bring your own cable if you wish to watch TV through your mobile tablet.

Can I reserve an apartment?

Due to the volume of inquiries we receive, we either take full payment in advance or 28 days in advance, whichever is less.  This does not affect our cancellation policy.

How do I book?

Online via our booking page, by email to our reservations team here or, call us on 07716 424047.

How will I be billed, how do I pay and when do I pay?

Most bookings will need to be paid in advance. Guests who have an account or credit agreement, will receive monthly (28 days) billing that includes rent for the coming month plus any extra charges for the past month. You will receive an invoice showing itemised charges. Payments can be made either Online, BACS transfer, Debit/Credit card in person or over the telephone.

Can you bill my company?

Yes. Many of our guests have their bills sent directly to their company. In order to do this however, your company must establish credit with us and authorise your booking.

Are there any hidden charges?

No.  We are upfront about all our charges.  All incidentals are charged for either by using the credit card details provided or for charges that exceed the agreed limit. An invoice will be issued for any extras and these are paid separately.

When/How will I receive my confirmation?

At the time of booking you will receive via email a booking confirmation with travel directions to your apartment.   Your booking confirmation provides information regarding check in & out and some information about the development you will be staying in.

Where are the apartments located?

Our apartments are in the center of Gunwharf Quays, Portsmouth. They are close to business and commercial areas, and the historic dockyard. Depending on your requirements, we can offer apartments close to work or within easy access to public transportation. Our locations are convenient to shopping, entertainment and schools.

Can cots/extra beds be provided?

Yes. Travel cot hire can be arranged at a surcharge.

Single foldaway bed hire is £30 per night and includes linen and towels

Should any of these be required for your booking, please list these as a special request on your booking. Or telephone us at least a day in advance of requiring as these items are not guaranteed to be available.

About Your Stay

How do I check in?

Standard check in is 1400hrs but an earlier check in is sometimes available.  We may not know if this is possible however, until the day of check in.   It is advised to contact us as soon as your travel arrangements are known so we can guide you as to when you are able to check in.

Our apartments are in private residential developments.  Some developments have onsite security. At these developments restricted access applies, and entrance is granted upon check in.  Directions and details will be provided on the day of check in.

How do I check out?

Check out is by 1100hrs on the day of departure. The check out procedure will be explained at the time of check in. For a small charge you can arrange a later departure time subject to availability. If you know you will need to check out later than our standard time, let us know so that we can accommodate you.  

Can I book additional services e.g. flowers in the apartment?

Yes. We can offer a range of additional services which you can book at any time. Let us know what your requirements are before your arrival to avoid disappointment.

What happens if I have a problem on arrival?

It is advisable to contact us as soon as possible if you experience any travel delays as this may affect your check in.  We are also at the end of the telephone if you require assistance with directions to your apartment.  In the unlikely event something has happened at the apartment, please call us straight away so that we can resolve any issue.