FAQ

We accommodate guests for all lengths of stay, whether short term or long term. For serviced accommodation the minimum stay is 3 nights.  

All our apartments vary, not only depending on the number of bedrooms, but decor and layout, and furnishings that complement the layout of the apartment. We are happy to provide you with property particulars of individual apartments.  Alternatively, we would be happy to send you pictures, or for you to view these in person.

Depending on the service you opt for, our rates include the apartment, utilities, internet and housekeeping service to ensure your stay is comfortable and relaxing. Each apartment comes standard with a complete furnishing package, cookware, dishes, utensils and linens. Additional furniture and/or accessories maybe provided for an additional cost.

Guests are limited to the number of beds available this depends on the size of the apartment and the amount of beds required/requested.  We do not permit anyone to sleep on the floor or sofa.  Depending on the size of the apartment an additional fold out bed can be arranged as well as travel cots, additional charges do apply.

Our apartments do not provide complete disabled facilities however if you contact us we can discuss your requirements to see if our apartments are suitable. There are lifts to all floors in all of our apartment buildings.

Yes, subject to availability you can check in any day of the week.

We always recommend adapters, chargers etc. Most of our TV’s have an HDMI cable input however please bring your own cable if you wish to watch TV through your mobile tablet.

Due to the volume of inquiries we receive, we either take full payment in advance or 28 days in advance, whichever is less.  This does not affect our cancellation policy.

Online via our booking page, by email to our reservations team here or, call us on 07716 424047.

Most bookings will need to be paid in advance. Guests who have an account or credit agreement, will receive monthly (28 days) billing that includes rent for the coming month plus any extra charges for the past month. You will receive an invoice showing itemised charges. Payments can be made either Online, BACS transfer, Debit/Credit card in person or over the telephone.

Yes. Many of our guests have their bills sent directly to their company. In order to do this however, your company must establish credit with us and authorise your booking.

No.  We are upfront about all our charges.  All incidentals are charged for either by using the credit card details provided or for charges that exceed the agreed limit. An invoice will be issued for any extras and these are paid separately.

At the time of booking you will receive via email a booking confirmation with travel directions to your apartment.   Your booking confirmation provides information regarding check in & out and some information about the development you will be staying in.

Our apartments are in the center of Gunwharf Quays, Portsmouth. They are close to business and commercial areas, and the historic dockyard. Depending on your requirements, we can offer apartments close to work or within easy access to public transportation. Our locations are convenient to shopping, entertainment and schools.

Yes. Travel cot hire can be arranged at a surcharge.

Single foldaway bed hire is £30 per night and includes linen and towels

Should any of these be required for your booking, please list these as a special request on your booking. Or telephone us at least a day in advance of requiring as these items are not guaranteed to be available.

Standard check in is 1400hrs but an earlier check in is sometimes available.  We may not know if this is possible however, until the day of check in.   It is advised to contact us as soon as your travel arrangements are known so we can guide you as to when you are able to check in.

Our apartments are in private residential developments.  Some developments have onsite security. At these developments restricted access applies, and entrance is granted upon check in.  Directions and details will be provided on the day of check in.

Check out is by 1100hrs on the day of departure. The check out procedure will be explained at the time of check in. For a small charge you can arrange a later departure time subject to availability. If you know you will need to check out later than our standard time, let us know so that we can accommodate you.  

Yes. We can offer a range of additional services which you can book at any time. Let us know what your requirements are before your arrival to avoid disappointment.

It is advisable to contact us as soon as possible if you experience any travel delays as this may affect your check in.  We are also at the end of the telephone if you require assistance with directions to your apartment.  In the unlikely event something has happened at the apartment, please call us straight away so that we can resolve any issue.